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Amazon’s Project PI AI looks for product defects before they ship

Illustration of the Amazon logo
Illustration by Alex Castro / The Verge

Amazon’s Project PI, or “Private Investigator,” setup combines generative AI and computer vision to “see” damage on products or determine if they are the wrong color or size before the item gets sent to customers.

The way it works is that products on their way to customers go through a tunnel that scans the items. The computer vision program — a type of AI that looks at images and understands what’s in them — checks to see if there is damage. If it finds something, that item is isolated, while the system evaluates the defect and determines if there’s an issue with similar items to track down the root cause.

Image: Amazon

An example of how Project PI works.

According to Amazon, Project PI is active in “several”…

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